Meet the Club, ResortCom, and TAFER Resorts
Welcome to the TAFER member family, where breathtaking experiences and unparalleled luxury await you at every turn! We are thrilled to have you as a part of our Membership Club and can't wait to introduce you to all that it has to offer. As a new member, we know that you may have questions about how everything works and what to expect. One of the most common questions we receive is about the difference between UVCI, ResortCom, and TAFER. This article clarifies the roles of each team so that you have a better understanding of who you will be interacting with during your membership experience. While all teams work very closely together, each team focuses on a specific aspect of your membership. So, read on to find out more about "Who's Who" and what each team does so that you can have a better idea of how we work together to provide you with unforgettable vacation experiences year after year.
UVCI – Your Management Company
UVCI is the vacation ownership management group servicing all members of Tafer Hotels & Resorts (and the Villa Group) vacation clubs. These include TAFER Residence Club, Club Caribe (VDP Cancun), Garza Blanca Residence Club, Universal Vacation Club, Villa Preferred Access Club, and UVC Resorts (VDP Islands of Loreto). There are different clubs because as the industry evolved and each property was built, the Developers decided what type of product they wanted to sell, its related benefits, and how it was to be structured. All the Clubs offer a wide variety of Member Services, programs, and benefits.
Led by a small but effective team (plus the onsite Club staff,) UVCI is an umbrella that oversees all Club and member-related functions. Although UVCI is often called the “Club” (singular), at any given point it can be referencing just one of the Clubs, or all of them. In brief, UVCI represents all members’ interests at all the resorts in Mexico, and on behalf of the Club members, it works with offsite and onsite teams to make sure that your membership experience is as extraordinary as possible, regardless of the breathtaking destination you visit – Puerto Vallarta, Riviera Nayarit, Cabo San Lucas, Islands of Loreto, and Cancun.
UVCI handles member communication and marketing, and plans and hosts the Annual Member Meetings. We are editors and contributors to your Club Newsletters, social media posts, email promotions, and membership brochures. and work with the hosting team to manage your member information website at https://www.taferresidenceclub.com/.
· UVCI’s manages all meetings of the Board of Directors, Member Advisory Committees, and the Developers’ Managing Entities, oversees elections and Club governance, works with the attorneys and Developer Representatives on all Governing Documents, and develops and follows up on timelines and action plans for executive/operational action items on a global level.
· UVCI oversees the Vegas call center and all the services it performs; including reservations processes, and billing functions (maintenance fees and loans). UVCI serves as liaison between ResortCom and the hotel teams to make sure the ResortCom team has the information and resources needed to assist all members properly and efficiently.
· UVCI provides onsite property management oversight. At any given time, each Hotel is occupied by a combination of Club Members as well as hotel guests. Therefore, UVCI works in tandem with the Hotel management teams to make sure that maintenance fees paid by members and sent to the Hotels for property management are being used in the best interests of the members. UVCI works directly with the Hotel Operations teams on quality control for all areas of the Hotel including check-in, inventory (rooms) management, activities programs, Food & Beverage, Elite Program administration, quality surveys, and many other programs, services, and operations.
· Other important functions – UVCI provide administrative guidance and support to Eagle’s Wings Foundation, the Developer’s sister charitable foundation that collects donations and provides grants to local charities near the resorts. UVCI also works with all third-party companies like graphic designers, accounting and auditing firms, insurance companies, and others.
In a nutshell, UVCI is the glue of your membership experience —connecting all operations together so that you can fully enjoy your vacations with us.
UVCI shares a small portion of the ResortCom offices in Las Vegas UVCI, and is often confused with ResortCom; but they are two separate entities. Although UVCI works closely with members to handle many of their needs, day to day it is not the UVCI staff who answer the phones for reservations or member services; these functions are handled by our servicer, ResortCom.
Members can stay updated with the Club through social media platforms such as Facebook , Pinterest, and Instagram. The social media accounts provide members with a platform to share their travel experiences, engage with each other, and provide feedback.
Regular communication with members is also provided through email updates, monthly newsletters with links to blog articles, and the TAFER Residence Club website. If you need to get in touch with the Club, send an email to firstname.lastname@example.org. It's important to note that this email address is exclusively for sharing feedback. For general account assistance, please contact Member Services at email@example.com
ResortCom (Las Vegas/Guadalajara) - Your Servicing Company
ResortCom is the servicing company that provides customer and member services to all Club members and has a large team of more than 300 multilingual customer service experts who are committed to providing high-quality assistance to members throughout their vacation journey. They strive to ensure that members have an unforgettable experience, from the time they book their trip until they safely return home.
While their headquarters are located in Las Vegas, they also have a Member Services division in Guadalajara, Mexico. This allows for more hiring flexibility to ensure that the Club's diverse language needs are met and additional resources are available to assist members and guests.
ResortCom handles many of the behind-the-scenes aspects of membership, such as billing and accounting, member services, and reservations. This allows UVCI and TAFER Resorts to focus on providing members with the best vacation experience possible.
If you have any questions about your membership, billing, or reservations, ResortCom is the team to contact. They have a dedicated customer service team that can assist with any issues or concerns you may have. ResortCom also provides members with access to an online portal, where they can view their account information, make payments, and manage their reservations.
If you need to contact Member Services, you can reach them by calling: from US and Canada: 1-877-722-4592 / from Mexico: 1-844-488-1723, or email firstname.lastname@example.org. To ensure a smooth interaction, it's recommended to have your account number handy when you call.
TAFER Hotels & Resorts – Resort Development & Operations
TAFER Hotels & Resorts is a luxury hospitality and leisure company that offers world-class resorts and hotels in Mexico's most coveted beach locations including Cancun, Puerto Vallarta, and Los Cabos. Each of TAFER’s resorts is dedicated to providing Club Members and guests with the highest level of service and amenities, ensuring every stay is memorable and enjoyable. Guests can choose from a range of suite sizes, including penthouses, master suites, luxury lofts, and oceanfront villas with expansive balconies, hot tubs, and luxury privileges to cater to every size of group.
TAFER is involved in every aspect of the resort experience, from the initial design and construction to the daily operations and guest services. TAFER’s collection of luxury resorts includes: Villa del Palmar Cancun, Garza Blanca Cancun, Garza Blanca Puerto Vallarta, Hotel Mousai Puerto Vallarta, Sierra Lago, Garza Blanca Los Cabos, and Sian Ka'an Village, where all the resort staff work together to ensure that Members and guests have a memorable experience during their stay. They organize any onsite activities, special events, weddings, or happenings at the resorts. Additionally, TAFER operates the marketing companies responsible for member upgrade programs, the Elite loyalty program, and sales.
We hope that this article has provided you with a clearer picture of the teams dedicated to serving you. To sum it up, UVCI is your management company, ResortCom is your servicing company, and Tafer Hotels & Resorts comprises all the onsite teams present at the resorts during your stay. As a new TAFER club member, you have access to some of the most luxurious resorts in all of Mexico as well as the high level of service that defines us. If you have any questions, please don't hesitate to reach out to us. Welcome to the TAFER family!