A resort vacation is your time to relax, celebrate, and create unforgettable memories. To ensure every member and guest enjoys a seamless experience, we’ve established a few simple policies. These guidelines are designed to foster a welcoming, harmonious atmosphere for all. We encourage you to review them and get ready to make the most of your stay with us!

Check-In and Check-Out Times

To ensure every member and guest receives an exceptional experience, check-in starts at 4 pm. This allows our team ample time to prepare your accommodations with care. Check-out is set for 11 am, enabling us to maintain the highest standards for incoming members and guests. For assistance or special arrangements, feel free to connect with our front desk staff at check-in—they are always happy to help make your stay hassle-free.

Pool Guidelines for a Relaxing Experience

Our resort pools are designed to offer a refreshing escape, and each location has unique pool operating hours available via signage or by contacting reception at extension 0. To guarantee an enjoyable time for everyone, please follow these important pool etiquette guidelines:

• Towels and Loungers: Dedicated pool towels are available during operating hours. To prevent inconvenience, kindly avoid using room towels at the pool. Reserving loungers with unattended belongings is not permitted. Items left to “hold” chairs before pool hours will be removed and stored in Lost & Found.

• Food and Beverages: To keep our pool areas clean and safe, only food and drinks purchased from resort outlets are allowed to be consumed around the pool. Food, beverages, and any glass items are prohibited inside the pool. Drinks bought at in-room markets should be enjoyed in your accommodation.

• Music and Noise: For a relaxing atmosphere, personal speakers or music devices are not allowed at the pool. Please use headphones if you wish to listen to your favorite tunes without disturbing others.

• Safety Rules and Supervision: Follow all posted safety regulations at the pool. Children under 12 must be accompanied by an adult at all times, and those under 15 are not allowed in the Jacuzzi. We also have designated areas for younger children. Swim diapers are required for little ones, with regular changes for hygiene. Additionally, some pools and areas are designated for adults only.

• Sun Safety Tips: Protect yourself by applying sunscreen regularly, staying hydrated, and taking breaks in shaded areas to make the most of your day outdoors.

• Exclusive Pool Access: Our pool facilities are exclusively for the enjoyment of registered members and guests.

By observing these guidelines, we can all enjoy a safe, fun, and relaxing poolside atmosphere.

Guest Pass Information

Members may request guest or visitor passes directly through the resort, subject to management approval based on occupancy levels. If you’re planning to invite a guest, simply contact the front desk for assistance. Our team will do their best to accommodate your request, ensuring a balanced and enjoyable environment for all members and guests.

Enjoy a Seamless Stay

Adhering to these simple guidelines helps us maintain a welcoming and tranquil setting for all members and visitors. Whether lounging by the pool or exploring our shared amenities, these practices enhance your overall experience. If you have questions or need special assistance during your stay, just dial extension 0 to reach our friendly team. We are committed to making your vacation extraordinary and cannot wait to welcome you back to your home away from home!