Modification & Cancellation Policy
For added convenience, you can use our website at www.resortcom.com for many of your needs including confirmation reprints, payments, and contact information changes.
Service Charge: Please note that the resort assesses a daily fee of $3.50 USD per unit that will be added to your bill at check-out. This fee is shared between staff members who work behind the scenes with little face-to-face interaction with guests. Our members and guests appreciate this convenient way to say thank you to all staff members who contribute to their fantastic vacation experiences. Special Message for Cancun Resorts Only: Please note that the Quintana Roo Muncipal Government now charges an Environment Sanitation Fee to all resort guests in the amount of $26.06 pesos per reservation per night. This fee covers beach cleaning, water treatment, waste collection, reduction of carbon emissions with LED lighting, reef conservation, coastal wetland management, reforestation, and other sustainable programs. This fee is not covered by the annual Club maintenance fees, daily service fee, all-inclusive room rates or meal plan packages.