Modification & Cancellation Policy
For added convenience, you can use our website at member.resortcom.com/Home/Login for many of your needs including confirmation reprints, payments, and contact information changes.
| Modification/Cancellation Fee | Fees | Holiday |
|---|---|---|
| Within 7 days from the time the reservation is booked | No Fee | No Fee |
| 8-60 days from time reservation is booked | $50.00 | $100.00 |
| After 61+ days from the time the reservation is booked | $100.00 | $200.00 |
| If booked inside 30 days, the 30 day prior to arrival policy applies | $200.00 | $300.00 |
| 30 days prior to arrival | $200.00 | $300.00 |
| Guest Certificate/Guest Name Change Fees | Fees - Regular Members | Fees - Elite |
|---|---|---|
| Within 7 days from the time the reservation is booked | $40.00 | $0 |
| Within 8-60 days from the time the reservation is booked | $60.00 | $0 |
| After 61+ days from the time the reservation is booked | $80.00 | $80.00 |
| 30 days prior to arrival | $100.00 | $100.00 |
| 30 days prior to arrival - Holiday | $150.00 | $150.00 |
* $0 for 60 days applies to all NEW reservations for Elites, including last minute reservations.
* $40.00 for reservations booked inside 30 days. After 24hrs, existing reservation fee will apply.
* Elite members receive one (1) free guest name change per year.
| No Show Fee | Fees | Reinstatement |
|---|---|---|
| Non Holiday Booking | $250.00 | (+)$130.00 |
| Holiday Booking | $500.00 | (+)$130.00 |
- Please note that reservations are held for 24 hours after you are scheduled to check-in. If for any reason you will be arriving late for your reservation, you must let the Resort Front Desk area know. If you do not notify the Resort, the Resort can release room as this is considered a no show.
- We know that sometimes unexpected things happen. If you have a last-minute adjustment to your travel plans, please contact our Member Services team at 1-877-722-4592 or if dialing from Mexico, 800-461-0535.
- Please note that you may cancel one reservation at no cost per year if this reservation is cancelled prior to the check-in date of the vacation; this excludes Premier Members.
Reservation Options
If you modify or cancel your reservation options (meal plans, airport transfers, massages, etc.)
- Up to 16 days prior to arrival, you will receive a full refund.
- 15-8 days prior to arrival date will receive a 50% refund.
- 7-0 days of arrival will not receive any refund.
Daily Service Fee
This will now vary according to unit type, which is outlined in the below chart.
| Unit Type | 1-14 Nights | 15-30 Nights | 31-45 Nights | 46+ Nights |
|---|---|---|---|---|
| Studio | $5.00 | $4.00 | $3.50 | $3.00 |
| One Bedroom | $6.00 | $5.00 | $4.50 | $4.00 |
| Two Bedroom | $8.00 | $7.00 | $6.50 | $6.00 |
| Larger Units | $10.00 | $9.00 | $8.50 | $8.00 |
The daily service fee is assessed when you check-in and you may pay this fee upon checkout.
Cancun Only Fees:
- Government Environmental Fee: This applies only for members and guests staying in Cancun only. Please note that the Quintana Roo Muncipal Government charges an Environment Sanitation Fee to all resort guests in the amount of $31.12 pesos per reservation per night. This fee covers beach cleaning, water treatment, waste collection, reduction of carbon emissions with LED lighting, reef conservation, coastal wetland management, reforestation, and other sustainable programs. This fee is not covered by the annual Club maintenance fees, daily service fee, all-inclusive room rates or meal plan packages.
- Visitax Tourist Fee: All travelers 15 years of age or older are required to pay a Visitax tourist fee of approximately $11.00 USD (or $224 Mexican Pesos) per person when visiting Quintana Roo. Travelers can pay this fee online or at the airport in Cancun. Payment can be done through this web portal visitax.gob.mx
Los Cabos Only Fees:
- Please be advised that the Los Cabos Municipal Government charges an environmental sanitation fee to all visitors to the destination in the amount of $38.00 pesos per room, per night.
*Please note that the above information and fees are subject to change at any time.