Modification & Cancellation Policy

For added convenience, you can use our website at www.resortcom.com for many of your needs including confirmation reprints, payments, and contact information changes.

Up to 30 days prior to arrival date
Full Refund
29 - 15 days prior to arrival date
1 Night Penalty
14 - 3 days prior to arrival
2 nights penalty
Inside 48 hours of arrival
No Refund
24 Hours from Booking
No Penalty
Up to 31 Days prior to Arrival
$100
From 30 Days, right up to Arrival Date
$200
NO SHOW
$250
24 Hours from Booking
No Penalty
Up to 31 Days prior to Arrival
$150
From 30 Days, right up to Arrival Date
$200
NO SHOW
$250
Up to 16 days prior to arrival date
Full Refund
15-8 days prior to arrival date
50% Refund
7-0 days of arrival
No Refund
Service Charge: Please note that the resort assesses a daily fee of $3.50 USD per unit that will be added to your bill at check-out. This fee is shared between staff members who work behind the scenes with little face-to-face interaction with guests. Our members and guests appreciate this convenient way to say thank you to all staff members who contribute to their fantastic vacation experiences. Special Message for Cancun Resorts Only: Please note that the Quintana Roo Muncipal Government now charges an Environment Sanitation Fee to all resort guests in the amount of $26.06 pesos per reservation per night. This fee covers beach cleaning, water treatment, waste collection, reduction of carbon emissions with LED lighting, reef conservation, coastal wetland management, reforestation, and other sustainable programs. This fee is not covered by the annual Club maintenance fees, daily service fee, all-inclusive room rates or meal plan packages.