Your Security Matters: Scam Awareness Tips
Your security is our top priority, and we are dedicated to protecting your membership. Read on to discover how to spot potential scams and safeguard your membership.
Indicators of a Scam
 | Watch out for unsolicited offers to rent your vacation time, purchase your membership, reselling, money, or vacations in exchange for a "fee" or personal information. |
| Be mindful of unsolicited offers that require you to wire money to make money. |  |
 | Scam calls may request that you provide specific information on your account after calling you. |
| Scammers often use scare tactics or urgency, like warning of account closures or legal actions, to push you into complying. |  |
 | Be wary of calls from unknown area codes or numbers that mimic official ones, as scammers can "spoof" numbers to appear legitimate. |
| Scam calls may have background noise, generic greetings, or reps who can’t provide specific details about their purpose. |  |
Please Note
We will never ask for sensitive information or payment confirmation in an unsolicited call. We will also never call you to buy back or rent your points for you.
What You Can Do
- Verify the Source: Confirm that communications claiming to be from a company are legitimate.
- Don’t Share Personal Info on Unverified Calls: Scammers often pose as representatives to steal sensitive details.
- Trust Your Instincts: If something feels off or too good to be true, proceed with caution.
We're Here to Help
Your security is our top priority. If you suspect a scam, contact us at 1-855-310-9637 or 800-461-0535 (Mexico), or email us at memberservices@resortcom.com
For more information and helpful resources on how to identify and avoid scams, please visit our blog by clicking here. You'll find detailed tips, common scam tactics to watch out for, and guidance on protecting your membership.