6 Things You Need to Know for an Extraordinary Vacation With Us

6 Things You Need to Know for an Extraordinary Vacation With Us

Embark on an unforgettable journey of leisure and luxury when you choose our premier resorts located in the idyllic settings of Puerto Vallarta, Los Cabos, and Cancun. This comprehensive guide is designed to make your vacation experience smooth and memorable from the instant you arrive. Experience the epitome of a dream vacation in a paradise that surpasses all expectations. Indulge in a seamless and worry-free stay, crafting cherished memories that will endure for a lifetime. Get set for the ultimate getaway that's meticulously crafted for your ultimate enjoyment and relaxation. 

1. Maximizing the Value of Your Confirmation Letter

    Once you've finalized your vacation booking with us, you'll receive a Reservation Confirmation Letter via email. This comprehensive document provides an overview of your reservation details, such as your check-in and check-out dates, the primary name associated with the reservation, and convenient links to the Club website for accessing resort information. Below is a sample of the Reservation Confirmation Letter for your reference. 

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    Please be advised that our Confirmation Letters feature QR codes to provide you with convenient access to additional information related to the topic of your email. These QR codes cover various aspects such as the resort, airport transportation, and optional details. If you prefer not to utilize QR codes, we have also included links to the same content, ensuring quick access to the information you require.

    For a comprehensive overview of the resort you'll be staying at, we recommend utilizing the links and QR codes provided in your Reservation Confirmation. These resources offer extensive insights into the property, including detailed room descriptions, amenities, resort facilities, dining options, spa services, frequently asked questions, and a captivating photo gallery showcasing the beauty of the resort. Enjoy your exploration!

    If you book transportation to and from the airport with us, you'll receive a Transportation Confirmation Letter. This letter contains all the necessary details for your shuttle transportation reservation, as well as valuable tips on finding your shuttle at the airport. We highly recommend reading through the confirmation letter thoroughly and exploring all the links provided. Of all the links, the Transportation Confirmation Letter is of particular importance. It includes a map with a link and QR code to assist you in navigating the airport, along with a photo of your shuttle driver for easy identification. These details are carefully designed to ensure a seamless journey to your home away from home.

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    Upon booking all-inclusive meal plans and rejuvenating spa services for your upcoming vacation, as well as any desired activities and tours, you will be emailed an Options Confirmation Letter. This letter will supply you with information about your purchases, including the identities of the individuals involved and pertinent dates. The confirmation letter will feature QR codes and links, serving as your gateway to further insights on our all-inclusive meal plan, encompassing its inclusions and exclusions, as well as providing spa-related information.

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    The purpose of the confirmation letters is to provide you with all the necessary information for your upcoming vacation. Each confirmation letter (Reservation, Transportation, and Options) contains comprehensive details about your booking and additional information on the topic. Make sure to scan the QR codes or click on the links to maximize the information available in these confirmation letters.

    2. How to Utilize your Pre-Arrival Concierge Prior to Arrival


    A Pre-Arrival agent will contact you 90 days before your upcoming vacation, offering additional options that were not initially included in your reservation. This gives you the opportunity to enhance your experience by adding any desired extras, ensuring that everything is perfectly arranged when you arrive in paradise. Through your Pre-Arrival agent, you can conveniently book various options in advance, such as airport transportation, all-inclusive meal plans, spa services, special amenities, and exciting activity excursions. We highly recommend securing these options ahead of time to take advantage of the best member prices. However, if you haven't booked them in advance and still wish to do so while at the resort, simply approach the friendly front desk staff, who will be more than happy to assist you or direct you to the on-property Travel Services office.

    TAFER Resorts offers one of the finest all-inclusive programs in Mexico. During your stay with us, you can enjoy the convenience of having everything prepaid. Your only responsibility while on vacation is to relax, indulge, and cherish every moment! We kindly request that you sign each check, as this helps us keep track of food and beverage consumption at our resorts. You have the option to add an additional tip if you receive exceptional service, but it is not mandatory.

    3. Check-In Time at TAFER Resorts

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    Check-in Time: Members and guests are welcome to check in at 4:00 pm. If you happen to arrive before the designated time, we offer the convenience of hospitality suites (available at select resorts). These suites provide a relaxing space for you to freshen up, change, or even take a shower, allowing you to kickstart your vacation right away.

    Meal Plans: During the check-in process, if you have already pre-paid for your meal plan for the entire duration of your stay, you will receive your meal plan bracelet. For those who haven't pre-purchased an all-inclusive meal plan, there's no need to worry. You can easily add this option during check-in by informing our onsite team about the dates you'd like the meal plan for. We will gladly accommodate your request and add it to your package.

    Credit Card Hold: Please take note that all stays at TAFER Resorts require a temporary credit card hold. This is simply a precautionary measure to cover any potential damages or unpaid balances. Rest assured, this hold will only reflect in pesos on your bank statement and will automatically disappear upon check-out. It's important to mention that this is not an actual charge, so you won't see a refund on your bank statement. Having a credit card on file will also enable members and guests to fully enjoy the benefits of a cashless resort. No need to carry your credit card with you around the resort or to the beach - simply sign and pay!

    To ensure that you receive all the necessary receipts and reservation confirmations, please verify that your contact details, including your email address and phone number, are accurate. We strive to provide you with all the information you need to have an enjoyable vacation with us.

    Please note that check-in and check-out procedures remain the same in the event that you need to switch rooms during your trip for any reason.

    4. Our Resorts Have a 24-Hour Front Desk

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    At The TAFER Resorts, we prioritize the convenience of our valued members and guests. That's why our Front Desk operates 24 hours a day, providing round-the-clock assistance for all your needs. Whether you require check-in assistance, have inquiries about your stay, or any other concerns, our dedicated staff is always available to ensure your holiday surpasses your expectations. Our ultimate goal is to make your vacation an unforgettable experience at any of our luxurious resorts in Mexico.

    5. Pool Access Guidelines

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    Access to the pools at a specific resort is exclusively reserved for members and guests staying at that particular resort. If you are staying at a neighboring resort, you will not have access to utilize the pools at any other resort except the one you are staying at. We kindly request that you refrain from reserving pool chairs. Any items placed on pool chairs before the pool opens will be promptly removed. During pool hours, unattended items on chairs will be removed within forty-five minutes to one hour. This policy ensures that the resort's members and guests can enjoy the pools without overcrowding, thus ensuring safety and providing a pleasant experience for all.

    6. Check-Out Time at TAFER Resorts

    Check-Out Time: We kindly request that members and guests check out by 11:00 am. As your delightful trip in paradise comes to an end, we strive to ensure a seamless check-out process, leaving you with cherished memories of your unforgettable time at our resorts.

    Express Check-Out (where applicable): For added convenience, we offer an express check-out service at select resorts. With this option, you can skip waiting in any check-out line and interact with our staff on check-out day. Before your departure, please fill out the Express Check-Out form. Once completed, simply drop off the form and your room keys at the Front Desk. It's a hassle-free way to wrap up your stay with us.

    Airport Transfers: If you haven't made prior transportation arrangements with your Member Services or Pre-Arrival agent, please approach our front desk staff who will be delighted to assist you in organizing transportation to the airport for your departure.

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    Luggage Storage: During check-out, if you require additional time, our attentive bellmen will gladly store your luggage. Additionally, we extend an invitation for you to enjoy our exquisite hospitality suite (where applicable) while you relax and await your departure.

    For any inquiries, please don't hesitate to contact us via email at memberservices@resortcom.com oy by utilizing the chat feature in the bottom right corner of our website. We can be reached by phone at 1-877-722-4592, or if calling from Mexico dial 800-461-0535. Our team is here to provide assistance and address any questions you may have.

    We believe that the aforementioned details will be extremely valuable to you. Our goal is to ensure an exceptional and well-prepared vacation at our exquisite luxury resorts, nestled in the heart of Mexico - your true home away from home. By providing this comprehensive information before your arrival, our intention is to equip you with all the necessary information, enabling you to embark on a journey to paradise without any worries! We eagerly anticipate welcoming you to our breathtaking luxury resorts, where unforgettable memories await! We wish you safe travels and eagerly await your arrival!